Dispute resolution

We take care of every customer and every product we sell throughout its life cycle, with both warranty and after-sales service. If you are not satisfied with the quality of our service or have any other complaints, please submit your complaint in writing.

Please submit your complaint electronically to the e-mail address quality@dateks.lv or in writing to Dateks grupa, Zemitāna iela 9, K.A., LV1012, Riga, Latvia. The complaint will be examined within 7 working days from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint.

If the complaint is found to be unfounded and you do not agree with the complaint being found to be unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the service provider for out-of-court dispute resolution, stating:

• name, surname, contact details
• date of submission
• substance of the dispute, claims and their grounds

Information about out-of-court dispute resolution options and out-of-court dispute resolvers:
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

In accordance with Regulation No 524 of the European Parliament and of the Council of 21 May 2013/2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (hereinafter "the Regulation"), consumers also have the possibility to register a complaint on the EU's online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage